FAQs
Frequently Asked Questions
❓ Are your candles made to order?
Yes! Every candle is hand-poured and made to order. By the time you receive your candle, it’s typically just 2 to 10 days old—that’s fresh!
📦 Where is the subscription box?
You can find the Candle Subscription Box right on the main page—just click or tap “Sub Box” in the menu!
📬 When will my subscription box ship?
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Billing: Collected on the 11th of each month
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Shipping Begins: On the 4th of each month
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Orders are typically shipped between the 4th and 6th, depending on volume.
🕯️ How long do your candles burn?
Each candle burns for approximately 50–55 hours, depending on your environment. Factors like room temperature, humidity, and altitude can affect burn time.
🛍️ Where can I buy your candles?
You can shop our handcrafted candles right here on our website, as well as on Etsy and Cratejoy.
📦 When does shipping begin for non-subscription orders?
Orders are shipped within 2–5 business days after purchase.
This allows time for:
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Wax to cure properly (24+ hours)
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Secure packaging with thick foam wrapping
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Preparation of your shipping label and tracking
🔍 Will I receive tracking info?
Absolutely! Every order comes with free tracking via USPS or UPS. You’ll receive tracking details as soon as your package ships.
🔐 Is my personal information safe?
Yes. Your shipping details are used only for order fulfillment and are never sold, shared, or stored beyond what’s required to ship your items.
Only I and the trusted USPS or UPS shipping handlers see your information. A packing slip or shipping label may be printed for fulfillment.
📦 Do you offer wholesale?
I’m interested in offering wholesale candles and would love to connect with shops or boutiques! I’m currently learning more about UPC labeling and best practices, so feel free to reach out and let's grow together.